Digital products and activation codes

Softifix sells digital software products, license information, activation codes, download details, and setup guidance. Because these products can be delivered and accessed instantly, refund handling is different from physical goods.

When a digital product has been delivered, viewed, downloaded, activated, or otherwise accessed, the right to cancel may be limited or lost where permitted by law. This protects digital license inventory from being copied or used and then returned.

Refund requests before viewing a code

If the product or activation code has not been viewed, accessed, downloaded, or used, you may contact support to request a refund within 14 days of delivery. We may check delivery logs, order status, activation status, and support history before approving the request.

If approved, the refund is normally returned to the original payment method. Processing time can depend on the payment provider and may take several business days after approval.

When a refund may be approved after access

After the product has been viewed or accessed, refunds are usually only considered when there is a verified problem with the product itself and our support team cannot provide a working solution.

• The product was not as described, such as a missing item, wrong version, wrong platform, or materially incorrect product details.
• The activation code or license is invalid, already used, or does not work on the correct platform after following the provided instructions.
• The download or delivery information is incomplete and cannot be corrected by support.
• A replacement, corrected delivery, or troubleshooting path cannot reasonably solve the issue.

Support comes first

Before approving a refund, Softifix may ask you to follow troubleshooting steps, provide screenshots, confirm your operating system, verify the exact error message, or try replacement instructions. Many software activation problems are caused by installation order, region, device compatibility, account status, or entering details incorrectly.

If we can provide a working solution, corrected product details, or a valid replacement, a refund may not be required.

Cases that are usually not refundable

Refunds may be refused when the product was delivered correctly and the issue is outside Softifix control or caused by an unsupported use case.

• The license has already been activated or redeemed.
• The customer purchased the wrong platform, version, language, license duration, or product after these options were shown on the product page.
• The device does not meet system requirements or is using an unsupported operating system.
• The customer changed their mind after receiving or viewing the digital product.
• The problem is caused by third-party account restrictions, publisher policy changes, internet connection, device damage, or unsupported modifications.
• The customer refuses reasonable support steps needed to verify or fix the issue.

How to request help or a refund

Contact us through the Contact Us page and include enough information for us to review the case. Missing details can delay the process.

• Your order number and email address used at checkout.
• The product name, selected platform, version, and license duration.
• A clear explanation of what happened.
• Screenshots or screen recordings showing the issue or error message.
• Confirmation of the device operating system and any steps already tried.

Complaint review

If you believe your rights have been affected by a Softifix service, you can submit a complaint with your order information, the rights you believe were affected, and the circumstances of the issue. We aim to review complaints carefully and respond as soon as possible. Complex cases may require additional investigation with payment, delivery, or license records.

Refund method and timing

Approved refunds are normally returned to the same payment source used for the original order. If another method is requested, we may require clear consent and additional verification. Refund timing depends on the payment provider, bank, and fraud checks.