Who we are

Softifix is an online store for digital software products, license information, activation guidance, and related customer support. This Privacy Policy explains how we handle personal data when you browse our website, create an account, place an order, subscribe to emails, leave a review, or contact us for help.

If you have a privacy question or want to exercise a privacy right, contact us through the Contact Us page. We may ask for information that helps us verify your identity before making changes to account or order data.

Information we collect

We collect only the information needed to operate the store, deliver digital products, support customers, improve the website, and comply with legal obligations.

• Account data, such as name, email address, account login details, phone number when provided, and customer account preferences.
• Order data, such as products purchased, billing details, payment status, order notes, invoice details, discounts, coupons, and delivery records.
• Usage data, such as IP address, browser type, device type, operating system, pages visited, referral source, session activity, and cookie identifiers.
• Support and correspondence data, such as messages sent through forms, email, live chat, order notes, screenshots, and troubleshooting details.
• Marketing data, such as newsletter subscription status, email preferences, campaign interaction, and consent records.
• Security and anti-fraud data, such as risk signals, payment verification status, login activity, and technical logs.

How we use your data

We use personal data to provide the services requested by you and to keep the website secure and reliable. This includes processing checkout, confirming payment, sending digital delivery details, providing activation guidance, answering support requests, handling refunds or complaints, preventing fraud, and maintaining business records.

We may also use aggregated or anonymized information to understand how visitors use the website, improve product pages, fix technical issues, measure marketing performance, and make the shopping experience clearer.

Legal basis for processing

Depending on the situation, we process data because it is necessary to perform a contract with you, because you gave consent, because we have a legitimate business interest, or because we must comply with a legal obligation.

• Contract: to process orders, deliver digital products, manage accounts, and provide support.
• Consent: for optional newsletter emails, some cookies, and optional marketing preferences.
• Legitimate interest: to prevent fraud, improve the website, respond to customers, protect our rights, and keep records.
• Legal obligation: for accounting, tax, compliance, and lawful requests from authorities.

Payments and service providers

Payments are handled by secure third-party payment providers. Softifix does not store full card numbers on the website. We share transaction data only when it is needed to process payments, confirm orders, respond to payment questions, prevent fraud, or comply with legal requirements.

We may also use trusted providers for hosting, email delivery, analytics, customer support, fraud prevention, reviews, website security, backups, and professional advice. These providers should only process data needed for their service and should protect it with appropriate security measures.

Cookies and tracking

Cookies are small files stored by your browser. They help the website remember cart contents, login status, language or region settings, security preferences, and analytics signals. Some cookies are necessary for the site to work, while others may be used for analytics, preferences, or marketing.

• Necessary cookies keep checkout, cart, account login, and security features working.
• Analytics cookies help us understand page visits and improve the website.
• Preference cookies remember choices such as language, region, or display preferences.
• Marketing cookies may help measure campaigns or show relevant offers.

You can block or delete cookies in your browser settings, but some parts of the store may not work correctly if necessary cookies are disabled.

How long we keep data

We keep personal data only for as long as needed for the purpose it was collected, unless a longer period is required for accounting, tax, security, legal claims, or compliance. Account data may be kept while the account remains active. Transaction data may be kept for several years to satisfy accounting and legal record requirements. Support messages are kept long enough to resolve issues and maintain consistent customer service.

Marketing subscription data is kept until you unsubscribe or withdraw consent. Some technical logs may be kept for shorter periods unless needed for security investigation or fraud prevention.

Marketing messages

If you subscribe to Softifix emails, we may send product updates, limited offers, activation tips, and useful setup guidance. You can unsubscribe at any time using the unsubscribe link in an email or by contacting us.

Unsubscribing from marketing does not stop important service emails, such as order confirmation, delivery information, password resets, payment messages, refund updates, or support replies.

Your privacy rights

Depending on your location and applicable law, you may have the right to access your data, correct inaccurate data, request deletion, restrict processing, object to processing, receive a copy of your data, withdraw consent, or complain to a data protection authority.

Some rights are limited by legal obligations, fraud prevention, accounting duties, dispute handling, and the need to complete active orders. We will review requests fairly and respond through the contact details available to us.

Children, security, and updates

Softifix is not intended for children who are not old enough to enter into online purchase agreements under the law that applies to them. If we learn that we collected personal data from a child without proper consent, we will take steps to delete it.

We use reasonable technical and organizational measures to protect personal data, including access controls, secure payment processing, website security tools, and monitoring. No website can guarantee absolute security, so customers should keep account passwords private and contact us if they suspect unauthorized activity.